Your voice matters.
At Monaro Community First, we believe everyone has the right to be heard.
You have the right to provide feedback, raise a concern or make a complaint about our services.
We will listen, take your concerns seriously and work with you to resolve them.
Your feedback helps us improve and provide the best possible support to our clients, families and community.
Our Complaints Process
We aim to make our complaints process clear, accessible, and focused on achieving the best possible outcome.
- Submit your feedback or complaint
- We will acknowledge and review your concerns
- Where possible, your complaint will be resolved by the relevant Manager or the CEO
- We will keep you informed throughout the process
- Our goal is to resolve complaints within five working days where possible
We encourage you to raise your concerns directly with us first so we can work with you to resolve them.
However, if you are not satisfied with the outcome, or would prefer to speak to an independent organisation, you can contact:
For NDIS Participants – NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Feedback and complaints form | NDIS
For Aged Care Clients – Aged Care Quality and Safety Commission
Phone: 1800 951 822